UNLOCK DIGITAL EXCELLENCE: IMPLEMENT NOW!
Our end-to-end "Implementation and Support" service is designed to catapult your digital transformation journey. We understand that adopting a new digital platform can be a complex, resource-intensive task. That's where we step in, offering you a complete suite of services that go beyond mere implementation.
Our skilled team will not only integrate our cutting-edge digital banking platform seamlessly into your existing infrastructure but also ensure that it aligns perfectly with your unique business objectives. Post-implementation, our dedicated support team is available around the clock to resolve any issues, optimize performance, and assist in regular updates.
From initial planning to ongoing support, we offer a comprehensive service that minimizes risk and maximizes efficiency.
Below you can find our standard approach for delivering a seamless digital transformation utilizing on our Digital Platform. Our flexible framework and our modular solutions allow for a phased, incremental implementation roadmap, catering to your specific needs and timelines for optimal results.
STRATEGIC DIRECTIONWe kickstart the process with a consultation to understand your strategy, specific requirements, timelines, constraints, and goals for digital banking transformation.
ARCHITECTURE ASSESSMENTOur experts evaluate your current infrastructure, application, and data architecture to design an implementation strategy that is tailored to your landscape and minimizes disruption.
PROJECT ROADMAPWe craft a detailed project timeline, including milestones, roles, and responsibilities, to guide the implementation process and set expectations.
SOLUTION DESIGNAnalysis of your current business processes, customer needs, and identification of any gaps of our Digital Solutions standard capabilities. This crucial step ensures that the digital platform is aligned with your strategic business objectives and business processes.
AGILE IMPLEMENTATIONUtilizing agile sprint cycles, the digital banking platform is tailored to align with your organizational needs, customer demands, and compliance regulations. Further, we ensure seamless integration to your application landscape. The solution is continuously quality assured by our automatic unit- and integration testing, and validated by the project team.
USER ACCEPTANCE TESTINGBefore considered ready for Go-Live, rigorous user acceptance tests are performed by the banks business teams to validate the solutions functionality, addressing any issues that arise for immediate resolution.
USER TRAININGSWe offer intensive training sessions to equip your team with the skills needed to effectively manage and utilize the new platform.
SOFT LAUNCHA controlled rollout to a limited audience allows us to fine-tune the system based on real-world usage and feedback.
HYPERCARE SUPPORTContinuous monitoring and analytics are employed post-launch to ensure optimal system performance, security, and user engagement.
FULL-SCALE ROLLOUTOnce the soft launch phase is successfully completed, we proceed with full-scale deployment across your organization.
ONGOING SUPPORTOur dedicated support team is available 24/7 to handle queries, troubleshoot issues, and assist with future upgrades and maintenance.
Tools and Assets
Explore our key tools and assets that power our "Implementation and Support" service. These key resources ensure a smooth, efficient, and secure digital transformation journey for your bank.
- Proofen Methodology: Our time-tested approach combines industry best practices with innovative solutions, delivering a reliable and effective path to digital transformation.
- Streamlined Execution: Our Project Blueprint ensures a well-defined and aligned roadmap, accelerating deployment while minimizing risks and disruptions.
- Agile Adaptability: Agile Project Tools enable swift changes and iterations, making it easier to adapt to evolving business needs or challenges.
- Kick-Start User Engagement: Our User Experience Templates enable quick development of customer-centric interfaces, rapidly boosting user satisfaction and interaction.
- Kick-Start Process Automation: Our Business Process Templates enable rapid automation of key banking functions, driving immediate operational efficiencies and cost savings.
- Seamless Integration: Our Integration Library ensures your new platform effortlessly meshes with existing systems, reducing operational hiccups.
- Empowered Staff: Comprehensive Documentation equips your team with the essential knowledge for effective system management and troubleshooting.
- Responsive Support: Our Service Desk Portal offers 24/7 assistance, ensuring rapid issue resolution and uninterrupted service.
FREQUENTLY ASKED QUESTIONS
Our capabilities ensures that your platform is future-ready, equipped for multi-core banking, open banking and embedded finance, and scalable to meet evolving business needs.